PRIVACY POLICY

NetMark Pro Pty Ltd

Registration No: 2023/218832/07

Last Updated: 21 April 2026

This Privacy Policy explains how NetMark Pro Pty Ltd (“we”, “us”, or “our”) collects, uses, protects, and shares information about you when you visit or interact with our website www.netmarkpro.co.za (the “Site”) or use our services. This policy has been prepared in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA), Google’s Privacy Policy requirements, and applicable international data protection standards.

By using our Site, you agree to the collection and use of information as described in this Privacy Policy.

Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, don’t hesitate to get in touch with us:

  • Business Name: NetMark Pro Pty Ltd
  • Registration Number: 2023/218832/07
  • Website: www.netmarkpro.co.za
  • Phone: 023 342 7819
  • Email: ad***@***********co.za
  • Address: Worcester, Western Cape, South Africa

1. Information We Collect

We collect information from you when you visit, use, or interact with our Site and services. The categories of information we may collect include:

1.1 Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Company name and business details
  • Postal or billing address
  • Any other information you voluntarily provide via forms or correspondence

1.2 Technical and Usage Information

  • IP address and approximate geographic location
  • Browser type, version, and language
  • Device type and operating system
  • Pages visited, time spent on pages, and referring URLs
  • Clicks, scrolls, and other interaction data

1.3 Marketing and Communication Data

  • Email open rates and click-through data
  • Responses to surveys or feedback forms
  • Records of your communication preferences

1.4 How We Collect This Information

  • Directly from you when you fill in contact forms, request quotes, or subscribe to our communications
  • Automatically through cookies and tracking technologies when you browse our Site
  • From third-party platforms such as Google Ads and Google Analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our website and digital marketing services
  • To respond to your enquiries, quote requests, or support requests
  • To send you service-related communications, updates, and notifications
  • To send you marketing and promotional materials where you have provided consent or we have a legitimate interest in doing so
  • To analyse website usage and improve the performance, content, and user experience of our Site
  • To measure the effectiveness of our advertising campaigns (including Google Ads)
  • To comply with legal and regulatory obligations
  • To detect, prevent, and address fraud, security issues, or technical problems
  • To fulfil contractual obligations to our clients

3. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information. However, we may share your information with third parties in the following circumstances:

3.1 Service Providers and Technology Platforms

We use trusted third-party tools and platforms to operate our business. These may include:

  • Google LLC — Google Ads (advertising), Google Analytics (website analytics), Google Workspace (email and productivity). Google may process your data in accordance with its own Privacy Policy (https://policies.google.com/privacy).
  • Meta Platforms Inc. — Facebook and Instagram advertising and analytics
  • Email marketing platforms — used to send communications to opted-in subscribers
  • Website hosting and security providers
  • CRM or project management software is used to manage client relationships

These third parties are only given access to the personal information necessary to perform their functions and are required to maintain appropriate security and confidentiality.

3.2 Legal Obligations

We may disclose your personal information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of NetMark Pro, our clients, or others.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, your personal information may be transferred as part of that transaction. We will notify you of any such change via a notice on our Site.

3.4 With Your Consent

We may share your information with other third parties where you have given us explicit consent to do so.

4. How We Protect Your Data

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:

  • SSL/TLS encryption on our website to protect data in transit
  • Secure hosting infrastructure with access controls
  • Limiting access to personal data to authorised staff only
  • Regular software updates, security patches, and vulnerability monitoring
  • Use of reputable, security-compliant third-party platforms

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

5. Your Rights Under POPIA and Applicable Law

As a data subject, you have the following rights regarding your personal information:

  • Right of Access — You may request a copy of the personal information we hold about you.
  • Right to Rectification — You may request that we correct any inaccurate or incomplete information.
  • Right to Erasure — You may request that we delete your personal information, subject to legal and contractual obligations.
  • Right to Restrict Processing — You may request that we limit how we use your data in certain circumstances.
  • Right to Object — You may object to our processing of your personal information for marketing or other legitimate interest purposes.
  • Right to Data Portability — You may request your data in a structured, commonly used, machine-readable format.
  • Right to Withdraw Consent — Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at ad***@***********co.za. We will respond within 30 days in accordance with POPIA requirements.

You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated:

  • Website: https://www.justice.gov.za/inforeg/
  • Email: in*****@*********ov.za

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and support our advertising activities.

6.1 Types of Cookies We Use

  • Essential Cookies — Required for the Site to function correctly (e.g. session management).
  • Analytics Cookies — Used by Google Analytics to collect anonymous data about how visitors use our Site.
  • Advertising Cookies — Used by Google Ads and Meta to track conversions and serve relevant advertisements.
  • Preference Cookies — Used to remember your settings and preferences.

6.2 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. For more information on managing cookies, visit www.allaboutcookies.org.

Where required by law, we obtain your consent before placing non-essential cookies on your device.

7. Google Ads and Advertising Compliance

NetMark Pro uses Google Ads to promote our services. In connection with our use of the Google Ads API and Google advertising platforms, we confirm the following:

  • We collect and use data in accordance with Google’s Advertising Policies and the Google Ads API Terms of Service.
  • We use Google conversion tracking and remarketing tags, which may set cookies on your device to measure ad performance and show relevant ads.
  • We do not use Google Ads data to identify individual users or share it with third parties outside of what is permitted under Google’s policies.
  • Users may opt out of Google personalised advertising by visiting https://adssettings.google.com.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

  • Contact form and enquiry data: retained for up to 3 years
  • Client data: retained for the duration of the service relationship and up to 5 years thereafter for legal and accounting purposes
  • Analytics and usage data: retained in aggregate, anonymised form

When personal information is no longer required, it is securely deleted or anonymised.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Children’s Privacy

Our Site and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of our Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

  • NetMark Pro Pty Ltd
  • Registration No: 2023/218832/07
  • Email: ad***@***********co.za
  • Phone: 023 342 7819
  • Website: www.netmarkpro.co.za
  • Address: Worcester, Western Cape, South Africa